GENERAL TERMS AND CONDITIONS OF LIFETIME TRAVEL J.D.O.O.
1. GENERAL PROVISIONS
These General Terms and Conditions are an integral part of the contract between the travel organizer and the traveler and are legally binding for both parties. If a specific package tour includes provisions different from those stated in these General Terms and Conditions, the provisions/conditions published in the package tour will apply. The contract is concluded in written form.
2. TRAVEL PACKAGE CONTENT
The travel organizer guarantees the execution of the travel program as specified in promotional materials (brochures or travel programs) related to the package tour. Any changes to the information provided in promotional programs can only be made by mutual agreement between the travel organizer and the traveler. The organizer is obliged to explicitly state such possibilities in the promotional material.
3. PRIOR NOTICE
The organizer is required to inform the traveler, at the latest at the time of contract conclusion, either through the travel program, promotional materials, or in written form via an accessible medium, about the essential border, visa, and health formalities related to the journey, the stay at the destination, and the time required to complete these formalities.
4. BOOKINGS AND CONTRACTING
The traveler can book a trip organized by the travel organizer via telephone, fax, or other remote communication methods. By signing the contract, voucher, or application form, or by providing their credit card number when purchasing services remotely, the traveler fully accepts these Booking Terms and Conditions, which they have carefully reviewed beforehand.
At the time of booking, and to secure the selected service, the traveler is required to pay the tour price (per person) unless otherwise specified in the program.
5. TRAVEL/TOUR PRICES
Each program/tour lists a price covering the specified service/tour. The travel organizer may request a price increase if, after the contract has been concluded, there is a change in the exchange rate of the agreed currency, an increase in transport costs (including fuel costs), or an increase in fees for specific services (such as airport charges) that affect the travel price and were unknown to the organizer at the time of contract conclusion.
The organizer may increase the price by a maximum of 10% of the agreed price; if the increase exceeds 10%, the traveler has the right to terminate the contract and receive a refund of the amount paid. Any price increase must be communicated at least 21 days before the start of the trip.
6. TRAVELER’S RIGHT TO CANCEL
The traveler has the right to cancel the trip verbally or in writing at the organizer’s office where the trip was booked. In this case, the travel organizer retains the amount paid, depending on the cancellation date, according to the following schedule (unless otherwise specified in the program):
- Up to 30 days before departure: 10% of the tour price, but no less than €25
- 29–22 days before departure: 25% of the tour price
- 21–15 days before departure: 40% of the tour price
- 14–08 days before departure: 80% of the tour price
- 07–00 days before departure: 100% of the tour price
If actual costs incurred or the group’s fixed cost share exceed the stated cancellation fees, the travel organizer reserves the right to charge the actual incurred costs.
These cancellation deadlines also apply to date changes, accommodation changes, and other modifications. If a traveler cancels the trip during the journey for personal reasons, they are not entitled to a refund.
The travel organizer charges administrative fees if the traveler cancels the trip, finds a replacement traveler, or has taken out cancellation insurance and cancels the trip. Visa and travel document costs are non-refundable. It is recommended that travelers purchase cancellation insurance when booking.
Exceptions to these terms apply in cases of the death of an immediate family member, hospitalization of the traveler, justified illness (with medical documentation), or unavoidable extraordinary circumstances (e.g., war, unrest, strikes, terrorist actions, natural disasters).
7. ORGANIZER’S RIGHT TO CANCEL OR CHANGE THE CONTRACT
The organizer reserves the right to cancel a trip/tour at least five (5) days before departure if the required number of travelers has not been reached.
The organizer may also terminate the contract, in whole or in part, without compensation to the traveler, if unforeseeable and unavoidable external circumstances arise that could not have been prevented, avoided, or removed, and which, had they been known at the time of contract signing, would have justified the decision not to enter into the contract.
In such cases, if the contract is terminated before its execution, the organizer will refund the traveler the amounts paid but will not reimburse costs related to obtaining visas, vaccinations, or similar expenses.
If significant changes to the program, accommodation, or tour price occur before departure, the organizer must notify the traveler in writing and offer a revised contract with the updated conditions. The traveler must respond within two (2) business days from receiving the revised contract. If the traveler rejects the changes, the organizer will refund the amount paid, and the traveler has no right to compensation.
8. TRAVEL INTERRUPTION OR MODIFICATION BY THE TRAVELER
The traveler may interrupt their trip at any time, but only with a written statement of cancellation. In such cases, they are not entitled to a refund.
During the trip, travelers can modify the itinerary or services only with the organizer’s prior approval. Upon returning, the traveler must inform the organizer within eight (8) days of any modifications.
If the organizer fails to provide a specific service from the program, they may offer an alternative service with the traveler’s consent and compensate the traveler for the price difference. If services are incomplete or inadequately provided, the traveler has the right to a proportional price reduction, provided they file a complaint within eight (8) days after the trip ends.
9. COMPLAINTS
The traveler has the right to file a complaint about unfulfilled or improperly executed services. Each traveler must submit a written complaint individually.
Complaints must be made in writing as soon as possible to the service provider and within eight (8) days after the trip ends to the travel organizer at lifetime.travel@outlook.com. A written response will be provided within 15 days of receiving the complaint.
The traveler must report any dissatisfaction immediately to the organizer’s representative on-site. If the issue is not resolved, both parties must sign a report/statement detailing the problem. The traveler must submit this written report within eight (8) days after the trip ends, along with receipts for any additional costs incurred.
Complaints related to LAST MINUTE or special offer packages will not be accepted.
10. TRAVELER’S OBLIGATIONS AND LIABILITY
The traveler must provide the organizer with necessary personal data for trip organization and ensure their travel documents meet border, customs, sanitary, and monetary regulations.
The traveler is responsible for any damage caused by their actions to the organizer, service providers, or accommodation facilities and must compensate for any such damage.
11. ORGANIZER’S LIABILITY
The travel organizer is liable for damages caused by failure, partial failure, or improper fulfillment of obligations specified in the contract.
12. TRAVEL INSURANCE
Travelers are advised to take out trip cancellation insurance, luggage insurance, and health insurance for medical emergencies abroad.
13. TRAVEL DOCUMENTS AND COMPLIANCE WITH REGULATIONS
Travelers must have valid travel documents. Loss or theft of documents during the trip is the traveler’s responsibility. If a visa is required, the organizer can assist in obtaining it for an additional fee but is not responsible for visa rejections.
14. FOREIGN EXCHANGE AND CUSTOMS REGULATIONS
Travelers are required to comply with the foreign exchange and customs regulations, as well as the laws and other legal provisions of the Republic of Croatia and other countries they pass through or stay in. In the event that a traveler is unable to continue their journey due to a violation of these regulations, all resulting costs will be borne by the violator.
15. HEALTH REGULATIONS
The traveler is obliged to inform the travel organizer of any facts regarding their health, habits, etc., that could affect the course of the trip (e.g., if they require a specific diet for health reasons, suffer from chronic illnesses, allergies, etc.). Some travel programs include special travel requirements, such as mandatory vaccinations and obtaining appropriate documents. The traveler is required to complete the necessary vaccinations and possess the relevant certificates and documents. We recommend purchasing a health insurance policy.
16. PERSONAL DATA OF THE TRAVELER
By signing the contract/consent, the client/traveler voluntarily provides their personal data to the travel organizer or intermediary agency and allows them to use such data to protect the traveler's interests in all services agreed upon. This includes sharing the data with third parties both domestically and abroad. Third parties refer to those necessary for the execution of the trip/service. These data may also be used for further mutual communication. The agency is committed to storing personal data for no longer than three years in its database, in accordance with the agency's decision on data collection, processing, and storage. The agency undertakes not to disclose, give, or sell this data to third parties, except for the purpose of fulfilling the requested service. An exception to the sharing of personal data with third parties applies to the arrangement of insurance policies, including trip cancellation risk, accident consequences, baggage loss or damage, and voluntary additional health insurance for travel and stay abroad. If the traveler takes out an insurance policy, their personal data will be forwarded to the insurance company.
17. INSOLVENCY PROTECTION
In accordance with the Law on the Provision of Tourism Services, in the event of financial insolvency or bankruptcy of the travel organizer, travelers currently on the trip, as well as those who have paid deposits for their trips, should contact the insurer Adriatic osiguranje d.d., with which the agency has a liability insurance policy.
Adriatic osiguranje d.d. guarantees, in accordance with the Tourism Services Act, that it will reimburse the traveler for:
- The cost of the trip if travel services are not provided due to the travel organizer’s financial insolvency or bankruptcy.
- Expenses incurred due to the financial insolvency or bankruptcy of the travel organizer for the traveler's return to their departure location.
If the travel organizer becomes financially insolvent or goes bankrupt, travelers who are on the trip should contact
Adriatic osiguranje d.d. via the contact center –
https://www.adriatic-osiguranje.hr.
This document allows travelers to directly claim compensation for any incurred costs.
18. LIABILITY INSURANCE
In accordance with the Law on the Provision of Tourism Services, the travel organizer has entered into a liability insurance contract with an insurer to cover damages caused to travelers due to non-fulfillment, partial fulfillment, or improper fulfillment of obligations related to package arrangements.
19. PERSONAL DATA PROTECTION
The travel organizer commits to storing personal data in its database in accordance with the Personal Data Protection Act and the General Data Protection Regulation (GDPR).
20. JURISDICTION OF THE COURT
In the event of a dispute between the traveler and the travel organizer, the competent court in Zadar shall have jurisdiction.
MAIN AND RESPONSIBLE ORGANIZER:
LIFETIME TRAVEL J.D.O.O.
Drniš, Tel.:
0989661979
OIB:
92423755950